Website Order Policies

By placing an order through our website, you agree to the following Terms & Conditions.

Ordering

We kindly ask that website orders be placed at least 2 days in advance to ensure flower availability and proper preparation. If you're placing an order with shorter notice, please refer to our Availability Calendar before checking out to help avoid cancellations.

We'll always do our best to accommodate last-minute requests. However, if we are unable to fulfill your order due to timing or flower availability, we will contact you as soon as possible and provide a full refund.

Submitting an order does not guarantee acceptance until availability has been confirmed and payment has been successfully processed.

Payment

All website orders must be paid in full at the time of checkout to reserve your requested delivery or pickup date.

Orders are subject to flower availability and our production schedule. If, for any reason, we are unable to fulfill your order, we will contact you as soon as possible and issue a full refund to your original payment method.

Once your order has been accepted and preparation has begun, it will be subject to our Refund Policy.

Delivery

Delivery is available throughout San Antonio, Texas.

Delivery fees range from FREE to $25, depending on the delivery distance.

Deliveries are available Monday through Sunday between 10:00 AM and 5:00 PM.

Requests for delivery outside of these hours cannot be guaranteed. If a delivery is requested outside our regular delivery hours, we will contact you to arrange an alternative delivery time.

Customers are responsible for providing accurate delivery information. Priscila's Flower Shop is not responsible for failed deliveries resulting from incorrect addresses, inaccurate contact information, or recipient unavailability.

If a delivery is delayed by more than one hour beyond the selected delivery time due to circumstances within our control, a partial refund may be considered.

Pickup

Orders are prepared for pickup at the scheduled time selected during checkout.

If you arrive more than 15 minutes after your scheduled pickup time, your pickup may need to be rescheduled based on availability.

Flower Availability & Substitutions

Because we work with fresh, seasonal flowers, certain flower varieties and colors may occasionally become unavailable.

If substitutions are necessary, flowers of equal or greater value will be selected while preserving the overall style, color palette, size, and design of the original arrangement.

Every floral arrangement is handcrafted, making each design unique.

Catalog Rose Bouquets

Our Catalog Rose Bouquets are recreated as closely as possible to the product photos. While minor variations may occur due to flower availability, we strive to maintain the same color palette, overall design, and essence of the bouquet.

Flower Vessels & Keepsake Collection

Our Flower Vessels and Keepsake Collection feature florist-designed arrangements created specifically for each vessel.

The flowers shown in product photos are for inspiration and may not be identical to the arrangement you receive.

Each design is created using the florist's selection of fresh flowers based on seasonal availability, the fixed price of the arrangement, and the color and style of the vessel.

Customers are welcome to request preferred flower types or color palettes. While we will do our best to accommodate these requests, they cannot be guaranteed.

Because our Keepsake Collection consists of limited-edition ceramic and clay vessels, purchases are limited to two Keepsake Collection pieces per customer, subject to availability.

Refund Policy

Because every arrangement is made to order using fresh flowers, refunds cannot be issued once an order has been designed, prepared, or delivered.

If you need to cancel your order, please contact us as soon as possible. Cancellations requested before flowers and materials have been purchased may qualify for a full or partial refund.

If there is an issue with your order, please contact us within 24 hours of delivery and include photographs when applicable. Customer satisfaction is very important to us, and we will review your concerns and work toward a fair resolution.

Customer Satisfaction

Our goal is for every customer to have a wonderful experience.

If you have any questions before or after placing your order, please don't hesitate to contact us. We'll always do our best to provide exceptional service and beautiful flowers for every occasion.

Your feedback is greatly appreciated, as it helps us continually improve our products, service, and overall customer experience.

If your order does not meet your expectations or if we made a mistake, please contact us within 24 hours of delivery. We are committed to reviewing every concern carefully and, when appropriate, will work with you to provide a fair solution or compensation for any inconvenience caused. Our goal is to ensure every customer feels valued and confident ordering from Priscila's Flower Shop.